Freshroll Support

Need help? Email kbcllc2025@gmail.com. We usually reply within two working days. Please include your iPhone model and iOS version, which you'll find in Settings › General › About.

Common questions

I deleted something by mistake. Can I get it back? Yes. Everything Freshroll deletes goes to Recently Deleted in the Photos app for 30 days. Open Photos › Albums › Recently Deleted, select the items and tap Recover.

Why does Freshroll ask for access to all my photos? To find duplicates and look-alikes it has to compare your whole library. If you choose Limited Access, Freshroll only cleans the photos you selected. You can change this any time in Settings › Freshroll › Photos. Your photos are analysed on your iPhone and never uploaded.

Some photos aren't found as duplicates. Freshroll only analyses photos stored on your iPhone, so it never downloads from iCloud. Photos that are only in iCloud are skipped. In Freshroll › Settings › Detection you can make similar-photo matching stricter or looser.

How do I restore my purchase on a new iPhone? Open Freshroll › Settings › Restore purchases. Use the same Apple Account you bought Freshroll Pro with.

I have an offer code. Open Freshroll › Settings › Redeem offer code, or tap Redeem code on the upgrade screen.

How do I cancel my subscription? Open Settings › your name › Subscriptions › Freshroll Pro on your iPhone. You keep Pro until the end of the period you paid for.

I forgot my Private Vault passcode. We can't reset it. The vault is encrypted on your iPhone and we never have access to it. If Face ID is turned on for the vault, you can still unlock it with Face ID.

Did my contacts merge go wrong? Before every merge or deletion, Freshroll saves a backup. Open Contacts cleanup in Freshroll and tap Restore on the backup banner at the top.

Privacy

Freshroll collects no data. Read the privacy policy.